Returns & Exchange Policy

Original Receipt
The original receipt is required for all returns and exchanges. This was sent via email to you when you purchased the software.

Return & Exchange Period
7 days for all eligible products

A&L Express Corporation reserves the right to deny any return or exchange without proper proof of purchase.

Non-returnable Items

• Items that are missing, damaged or abused such as CD's.
• Etched or otherwise personalized items
• Opened or activated computer software can be exchanged for an identical item. No refund.
• Non-defective special orders.
• Software that was bundled with products from third party companies.

For online purchases:
Refunds will be credited to the original credit card only.

Returns Tracking
When you return or exchange an item, we may require a valid photo ID. Except where prohibited, some of the information from your ID may be stored in a secure database used to track returns and exchanges. Based on return/exchange patterns, some customers will be warned that subsequent returns and exchanges will not be eligible for returns or exchanges. Customers who are warned or have been denied an exchange/return may request a copy of their Return Activity Report by contacting Support@arts-letters.com. Please be prepared to provide your transaction ID, ID number, full name, address and phone number. 

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Our typical CD order is shipped within 10 days.  we use the US Post Office and send products First Class.  International shipments have accompanying Customs forms attached and are also shipped via US Post Office.

Please note: We take time to ensure all forms are accurate and correct to improve the delivery of your product.  We have experienced some delays or non-delivery on International products.  If you do not receive your product contact us via email:  Sales@Arts-Letters.com.